Privacy Policy

tellmeGen™

1. General Information

This legal notice governs the operation of the website https://www.tellmegen.com/en (hereinafter, "the website"). In compliance with the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), users are informed that the data of the website owner are as follows:

CIF: B98649494

Email: [email protected]

Location: Arquitecto Mora, 5 - 4 Valencia, 46010, Spain

2. Cookie policy

This website uses cookies to analyze the use of the site by users and to improve their experience. For more information about our cookie policy, please visit the following link: Cookie Policy.

3. Applicable law

In general, the relationships between the owner of this website and the users of the services presented are subject to Spanish legislation and jurisdiction.

4. Content and use

The user is informed and agrees that access to this website does not, in any way, imply the beginning of a commercial relationship. The owner of the website reserves the right to make any changes it deems appropriate to its website without prior notice, including changing, deleting, or adding both the content and services provided through it and the way they are presented or located on its servers.

5. Intellectual and industrial property

All trade names, trademarks, or distinctive signs of any kind contained on this website are the property of their respective owners and are protected by law.

6. Links

The presence of links on the website is merely informative and in no case implies suggestion, invitation or recommendation about them.

7. Data protection

In compliance with the provisions of Organic Law 3/2018 of December 5 on Data Protection and Guarantee of Digital Rights, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), the user is informed that:

7.1 Purpose of Data Processing

The personal information requested from the user in the various forms on this website will be used solely for the purposes defined in this policy. These data will always be the minimum necessary to provide the service and, unless expressly authorized by the user or legally required, will not be disclosed to third parties.

7.2 Processing Activities

The data collected on this website will be included in a processing called "Web Contacts" with the following purposes:

• Responding to inquiries.

- Manage user comments.

• Inclusion, if confirmed by the user, in a mailing list to receive periodic communications.

The processing activities carried out by the owner of this website include:

– Web contacts

– Clients and users

– Suppliers and third party collaborators

– Human resources

7.3 Data collection

The collection of data on this website is carried out through the following forms:

• Contact Form: The name and email address are collected to respond to the user's inquiry. If the user decides, their data can be included in a mailing list to receive periodic communications.

• Mailing List Subscription: The name and email address are collected to include the user in a mailing list to receive periodic communications.

7.4 Recording of Activity

In order to ensure the quality of the services offered, detect and resolve issues, as well as collect statistical data, tellmeGen reserves the right to record the screen activity of the user's device during the use of our web or mobile application. This recording will only include interactions with our platform and will be handled with the utmost confidentiality and security, in accordance with our Privacy Policy.

7.5 Data communications

Your personal data may be communicated to the following recipients:

- Hosting Companies

- Web analytics companies

- Payment platforms

We do not sell your personal data to third parties under any circumstances.

7.6 Prohibition of registration for minors

Children under the age of thirteen (13) should not provide their personal data without the prior consent of their parents or legal guardians.

7.7 User Rights

The user has the right to:

• Access their personal data.

• Request the correction of inaccurate data.

• Request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

• Object to the processing of their data.

• Request the limitation of the processing of their data in certain circumstances.

• Request the portability of their data to another data controller in a structured, commonly used, and machine-readable format.

To exercise these rights, the user can contact calle Arquitecto Mora, 5 – 4, Valencia, 46010, Spain, or email [email protected].

7.8 Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, theft, and unauthorized disclosure. These measures include, but are not limited to, data encryption, the use of firewalls and access control systems, and continuous training of our staff in data security practices.

7.9 Data Breach Notification

In the event of a personal data breach, we will notify the competent data protection authorities without undue delay and, if possible, within 72 hours after becoming aware of it. If the data breach poses a high risk to the rights and freedoms of the affected individuals, we will also inform them without delay.

7.10 International Data Transfers

If we transfer your personal data outside the European Union, we will ensure that it is adequately protected, as required by the GDPR. We will use appropriate transfer mechanisms, such as standard contractual clauses approved by the European Commission, to ensure that your personal data is secure.

7.11 Updates and changes to the privacy policy

The owner of this website reserves the right to modify this Privacy Policy to adapt it to legislative, regulatory, or instructions from the Spanish Data Protection Agency. Users are recommended to review it periodically.

7.12 Explicit agreement

By using this website, the user declares that they have been properly informed about the data protection policies and consents to the processing of their personal data in accordance with this Privacy Policy.

This document was last updated on April 24, 2024.