Your results evolve

Information evolution

At tellmeGen we make sure to offer you periodic updates at no additional cost for all the information we provide, so that you always have the latest advances in genetics. In the Starter and Advanced ranges, these updates are included at no additional cost, within the contracted product and as long as the conserved data is compatible. Our team of doctors, geneticists, and nutritionists works continuously to keep us at the forefront in the field of genetics. As new research and discoveries emerge, we develop new items and functionalities that are integrated into our services to offer you updated information.

For the Ultra range, updates are made through the tellmeGen+ subscription. This payment model of €29.99/USD per year (the first 3 months of service are free) is due to the fact that data storage and processing for each analysis has a high cost, as each user receives up to 90 GB of genetic information, which implies high computing expenses to guarantee accuracy and reliability in the results. Thus, we continue to provide you with the latest in genetic research while covering these technical costs.

Genetics is a dynamic science, constantly evolving. Every week new genes are described, functions are discovered, and previously unknown mutations are identified. In a field where "new" is constantly present, it is essential that your results remain up-to-date. That's why, when there are new developments in your profile, we will notify you directly when you access the tellmeGen platform. This includes improvements in areas such as ancestry, new options regarding drugs and interactions with the organism, and even the incorporation of new health conditions. If you notice something you don't remember seeing before, it's because we've recently added it. Occasionally, due to the updating of the articles and studies we use as reference, some items may need modifications or even be removed, although we always try to avoid it. We know that these changes can cause discomfort, but we prefer to remove them to offer you results supported by available evidence. At tellmeGen, we prioritize quality and accuracy over quantity, to always offer you the rigor that is required of us.

In addition to keeping your results up-to-date, we ensure to enrich your experience by providing you with complementary content through our blog and social media. Our goal is to offer you an accessible and didactic approach that allows you to better understand genetic knowledge and how it affects your health and well-being. We also constantly work on improving our website's interface, making it more intuitive and easier to navigate, so you can easily access the information you need.

While we offer all this information and updates, we understand that questions may arise. Therefore, in addition to the updates, we have a team of doctors, geneticists, and nutritionists available for you to consult whenever you need. Our goal is to offer you a complete and up-to-date personal genetics service, so you can make, together with your healthcare professional, informed decisions about your health and well-being.

Your results evolve

Information evolution

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